Copywriting as Scalable Customer Support
Technology provides the basis for this two-man team to run a web service that has handled nearly 30,000 email entries. But going from about 600 registered users in late March to over 5,000 in mid-April not only required us to scale our technology, it forced us to find a scalable solution to customer service as we saw our support emails explode from 23 total requests between January and late March...
Willem Bult, Entrepreneur
Meet Willem Bult, world traveler, entrepreneur, and software developer. Willem uses iDoneThis to build fine internet products by reflecting every day on his step-by-step progress towards his goals. BIO I write code and travel the world. I’ve lived in Europe, SE-Asia and the US. I’ve always been interested both in software development as in entrepreneurship. At age 15, I was...
How We Got Our First 5,000 Users
Celebrate — this week we got our 5,000th user! This is the most users either of us (Rodrigo and I) have ever had for any web project of ours. In the past, we’ve taken the “build it and they will come” attitude towards web development … and they never came! Here’s the story of how we did it by constructing custom narratives for influential communities. Hacker News. At 9am PST on...
Alex Z., Food Logger
This is the first in an ongoing series profiling iDoneThis users. Meet Alex, denizen of New York City, and active food logger. Alex uses iDoneThis to write down every single thing he eats every day. BIO New York City native. Tried caviar at age 7 and loved it. Not a superstitious person outside of sport. I enjoy looking for things and ultimately finding them. Age: 28 Location: New York,...