I Done This Support - Author Articles

Entrepreneurs Share the Only Thing that Matters

April 14, 2020 by I Done This Support Leave a Comment

The journey of the entrepreneur is to figure out what matters. We know that starting a company requires extreme focus and prioritization. We know that a focused culture can make an unbeatable team. We know that humility creates adaptability.

But figuring that “one thing that matters” is no easy task. We have to navigate a jumble of possibilities and complexities of running a business, on top of the cottage industry of abundant, contradictory, and just plain bad business advice.

These pieces are the thoughtful reflection of industry leaders on what matters, above all else, in building a successful company from scratch.

So You’re New to Remote Work

March 24, 2020 by I Done This Support Leave a Comment

COVID-19 quarantines and self-isolation have put millions of workers at home for the first time, trying to get remote work done while managing home life.

It’s easy to struggle with communication and productivity when you’re trying to work from home. If you don’t have a dedicated office space in your home, you’re either being interrupted by roommates/family or getting distracted by all your toys and media.

Plus, we tend to associate rooms with certain activities: the living room for leisure, the bedroom for sleeping, the dining room for eating and entertaining. When you start bringing work into those spaces, you can disrupt your usual patterns and make it difficult to “get in the zone.”

We have a huge list of remote work tools and guides that can help you be productive, collaborate with colleagues, and even manage an entire remote team located anywhere in the world.

Bad Managers Talk, Good Managers Write

March 9, 2020 by I Done This Support 13 Comments

The exemplary manager is often shown as the outgoing guy that gives his team pep talks and high fives. In truth, though, that stereotype couldn’t be farther from the truth. To four highly effective, seasoned, and successful executives, being a good talker isn’t just overvalued, it can actually be detrimental. Rather, there’s a subtle, often-overlooked ability that’s one of the most vital skills you can have as a manager — the ability to write.

Writing creates a permanent knowledge-base

“Written communication to engineering is superior [to verbal communication] because it is more consistent across an entire product team, it is more lasting, it raises accountability.” —Ben Horowitz, Andreessen Horowitz

When managers write, you create work product — white papers, product requirement documents, FAQs, presentations — that lasts and is accessible to everyone in the organization. From marketing to sales to QA to engineering, everyone has a single document off which they can work and consult. The upshot is that the manager also takes public responsibility for what happens when the rest of the team executes on the point of view taken by the documents. That ratchets up accountability through the organization. To Horowitz, author of Good Product Manager/Bad Product Manager, the distinction between written and verbal communication is stark and, in fact, it’s what separates the wheat from the chaff. Good managers want to be held accountable and aren’t looking for ways to weasel out of responsibility. And so, good managers write, while “[b]ad product managers voice their opinion verbally and lament … the ‘powers that be’.” Continue Reading

The Ultimate Remote Tool Stack For 2020

March 3, 2020 by I Done This Support Leave a Comment

This is a guest post from Lisa Banks, an expert in workplace communication and writer at content marketing agency Animalz.

Choosing the right tools for your remote team is second only to hiring the right people.

Remote tools offer structure, streamline operations, and hold your company together as it grows. And you need a lot of them. You need remote tools for team communication, tools for talking to people outside your organization like customers and vendors, tools for managing the business, tools for hiring and development, and so on.

But picking the right tools for a distributed company is not easy with so many to choose from. I’ve whittled through every remote tool in the most common categories to pull together a list. All the following tools are ones my team uses or have come highly recommended by other remote teams.

If you’re setting up a distributed team this year, these are the remote work tools you need.

The Shit Sandwich and Other Terrible Ways to Give Feedback

January 23, 2020 by I Done This Support 5 Comments

Contrary to common misconception, giving feedback—insightful, useful feedback—is surprisingly difficult. Why? Because, as legendary venture capitalist Ben Horowitz once observed, it’s completely, utterly unnatural.

“If your buddy tells you a funny story, it would feel quite weird to evaluate her performance. It would be totally unnatural to say: ‘Gee, I thought that story really sucked. It had potential, but you were underwhelming on the build up then you totally flubbed the punch line. I suggest that you go back, rework it and present it to me again tomorrow.’ Doing so would be quite bizarre, but evaluating people’s performances and constantly giving feedback is precisely what a CEO must do.”

Sometimes it’s tempting to feed our employees a shit sandwich—more on this momentarily—and give vital feedback in other completely awful ways, but it’s crucial to your career as a manager that you resist the urge to do so. As a cautionary tale, here are three uniquely terrible ways that inexperienced managers often give feedback and how you can avoid doing this yourself.

Google Snippets

January 17, 2020 by I Done This Support 1 Comment

The Definitive Guide to Google Snippets

I knew nothing about Google Snippets before I moved to Silicon Valley. But when I was out there, I kept hearing that successful company after company — like Google, Facebook, Foursquare, Buzzfeed and more — used the snippets system to power a flat and decentralized management structure, enabling autonomy, transparency, and happiness in the company.

This guide tells everything you need to know about Google snippets, from its inception at Google to how it’s used at top tech companies today. You’ll learn why snippets is so useful and how to get snippets going in your own company.

If you’re interested in using iDoneThis for snippets, just go to idonethis.com. We’d love to hear what you think about snippets and our guide at @idonethis.

Written Communication Channels at Work – Where Your Intranet Fits

December 19, 2019 by I Done This Support Leave a Comment

This is a guest post from Lisa Banks, an expert in workplace communication and writer at content marketing agency Animalz.

Good communication is vital to a productive, healthy workplace. But where that communication takes place — the channel or medium used to convey the message — can make a big difference in how successful it is.

Written communication channels have risen to the forefront in recent years. Many people now prefer written communication over phone calls and would rather read an email than have a meeting. And thanks to technology, there are more tools available now than ever before that let you tap out a message to your co-worker without having to get together in person or on the phone.

But the plethora of tools have also complicated the choices we must make when choosing the right communication channel. With teams moving to instant messaging, social intranets, and even texting as a way to communicate, the written communication channel alone brings a multitude of decisions: Should I text Sharon about this? Should I try her on Slack first? Do I need to also follow up with email? What happened to that document where we discussed this same topic last week…?

It’s as important as ever to match the message to the medium. So, how does your team know which written channel to use when they have something to say? And how does your intranet fit into the mix?

This Deli Makes $50 Million a Year By Staying Small

December 13, 2019 by I Done This Support 2 Comments

It’s crazy to discover there’s a deli that makes $50 million dollars a year. It’s stranger still how they’ve managed to accomplish it. Most restaurants grow their revenue by opening more locations and eventually developing a franchise model like Subway. You sell more and more sandwiches as you open more and more stores. The problem is scale — maintaining quality over a massive empire is much harder than over a single shop. Your restaurant becomes more about volume than great food and remarkable service. Zingerman’s, a deli based in Ann Arbor, Michigan, faced this fork in the road: open more locations or face continually stagnating revenue growth. Instead of choosing the conventional franchise path, they blazed their own trail.

Jeff Bezos’s Peculiar Management Tool for Self-Discipline at Amazon Meetings

May 31, 2019 by I Done This Support 6 Comments

We originally published this piece in 2017. Two years later, we added fresh advice for managers.

The modern workplace’s vogue is informal information exchange. We sit in open floor plan offices so that we can spontaneously collide, chat, and collaborate. An office setup for generating ideas can be fizzy and energizing, though when sparks aren’t flying, the colliding can be noisy and distracting.

Jeff Bezos takes a totally different approach to management at Amazon meetings — far from that madding crowd. He has a contrarian management technique that’s peculiarly old school — write it down.

[Image via Forbes]

In senior executive meetings at Amazon, before any conversation or discussion begins, everyone sits for 30 minutes in total silence, carefully reading six-page printed memos. Reading together in the meeting guarantees everyone’s undivided attention to the issues at hand, but the real magic happens before the meeting ever starts. It happens when the author is writing the memo.

95% of Managers Follow an Outdated Theory of Motivation

April 24, 2019 by I Done This Support 52 Comments

This post was originally published in 2014. It has been revamped with additional research and advice for managers in 2019.

Photo by Alex Kotliarskyi on Unsplash

What, by a long shot, is the most important motivator for employees at work? Is it money, pressure, or praise?

Typically, managers believe the idea that pressure makes diamonds. The thinking is that if you want exceptional performance, you align employee objectives with end-of-year bonuses for hitting certain milestones and then employees will turn up their work ethic to reach them.

Long-held conventional wisdom on management dies hard. That’s because it’s based on gut instinct and superstition — and managerial understanding of motivation is no different. A massive 95% of managers are wrong about what the most powerful motivator is for employees at work.

Not only that, they’re thinking about employee motivation fundamentally wrong.

Entrepreneurs Share the Only Thing that Matters

So You’re New to Remote Work

Bad Managers Talk, Good Managers Write

Writing creates a permanent knowledge-base

The Ultimate Remote Tool Stack For 2020

The Shit Sandwich and Other Terrible Ways to Give Feedback

Google Snippets

The Definitive Guide to Google Snippets

Written Communication Channels at Work – Where Your Intranet Fits

This Deli Makes $50 Million a Year By Staying Small

Jeff Bezos’s Peculiar Management Tool for Self-Discipline at Amazon Meetings

95% of Managers Follow an Outdated Theory of Motivation

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