Good communication is vital to a productive, healthy workplace. But where that communication takes place — the channel or medium used to convey the message — can make a big difference in how successful it is.
Written communication channels have risen to the forefront in recent years. Many people now prefer written communication over phone calls and would rather read an email than have a meeting. And thanks to technology, there are more tools available now than ever before that let you tap out a message to your co-worker without having to get together in person or on the phone.
But the plethora of tools have also complicated the choices we must make when choosing the right communication channel. With teams moving to instant messaging, social intranets, and even texting as a way to communicate, the written communication channel alone brings a multitude of decisions: Should I text Sharon about this? Should I try her on Slack first? Do I need to also follow up with email? What happened to that document where we discussed this same topic last week…?
It’s as important as ever to match the message to the medium. So, how does your team know which written channel to use when they have something to say? And how does your intranet fit into the mix?