Just like the poor souls on Hoarders, you may not realize you have a problem.
Think of all those little times in the day when you stop what you’re doing to ask “Emma, how does the copy machine work?” or “Bryan, how many days have you taken off this month?”
They seem like small-fry problems, but they are actually issues of employee empowerment. You stop, gather the information, and move on. But they all add up to a huge productivity drain for you and your company, for one single reason: knowledge hoarding. Information is stored in particular places, and particular people are responsible for it.
Knowledge hoarding is normal but dangerous. Here’s why: