3 Surprising Leadership Lessons from a Navy Captain

I made the decision to join the military because of an idealized notion of what life in the military would be like. Before I shipped off to Navy Officer Candidate’s School, I’d thought a career as a Naval Officer would be like something from Crimson Tide or Top Gun. The reality of life on a ship and at sea turned out to be far more pedestrian.

One bright spot was what I learned from my Captain by observing how he dealt with his crew and, more specifically, how he dealt with me. Looking back at my previous life before I’d joined the service, I realize I would have been a much more effective leader if I’d learned these lessons of exercising empathy and care then.

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Customer Service and Empathy: The Best of the Internet

PUBLISHED by catsmob.comLook at this tough guy! Now look at the best of what we shared on the interwebs this week:

The Golden Rule of Management: treat others the way you want to be treated.

Why iDoneThis is part of Love With Food’s company rhythm.

How the Lost Art of Empathy affects your employees and customers.

6 Tips on Designing the Perfect Remote Office

The oddness of optimizing for happiness at home and misery at work.

imageDundee’s Tips of the Week:  Hey iDoneThis teams! Keep track of specific kinds of dones by using #hashtags! Anywhere in the text of your done or comment, just type “#” followed by a keyword or topic name, like this: #reimbursements or #win or even #todo.

Acknowledging Workplace Emotions for Better Productivity

In the workplace, we rarely share what’s going on beneath the surface. At most companies, the unspoken expectation is that you park your emotional life at the door, put on your game face, and keep things light and professional. In short, you bring a part of yourself to work and try to suppress the rest.

But at what cost — including to productivity?

Tony Schwartz, in an HBR blog post, Seeing Through Your Blind Spots, talks about how acknowledging and understanding our emotions in the workplace are important to how well we work.

Paying attention to feelings, of others and of ourselves, and improving our communication regarding these emotions helps us know how to work better. (We recommend maintaining a work diary to bring the rest of yourself to work!)