Leadership - I Done This Blog

Changing Your Mind Should Be a Process, Not a Reflex

March 23, 2021 by I Done This Support Leave a Comment

Changing your mind doesn’t have to be impulsive or accidental; you can purposefully choose to put your beliefs to the test too.

First, decide what your most fiercely held beliefs are. Then, throw your very best arguments against them until you believe something else. Going out of your way to change your mind in this way is the key to growth.

As physicist Richard Feynman explained: “The first principle is that you must not fool yourself, and you are the easiest person to fool.”

He also said, “We are trying to prove ourselves wrong as quickly as possible, because only in that way can we find progress. I’m talking about a specific, extra type of integrity that is not lying, but bending over backwards to show how you’re maybe wrong.”

The more you challenge your beliefs, the more accurate they will be, leading you to make better choices. This is the larger benefit changing your mind offers, but there are many more.

The Shit Sandwich and Other Terrible Ways to Give Feedback

January 23, 2020 by I Done This Support 5 Comments

Contrary to common misconception, giving feedback—insightful, useful feedback—is surprisingly difficult. Why? Because, as legendary venture capitalist Ben Horowitz once observed, it’s completely, utterly unnatural.

“If your buddy tells you a funny story, it would feel quite weird to evaluate her performance. It would be totally unnatural to say: ‘Gee, I thought that story really sucked. It had potential, but you were underwhelming on the build up then you totally flubbed the punch line. I suggest that you go back, rework it and present it to me again tomorrow.’ Doing so would be quite bizarre, but evaluating people’s performances and constantly giving feedback is precisely what a CEO must do.”

Sometimes it’s tempting to feed our employees a shit sandwich—more on this momentarily—and give vital feedback in other completely awful ways, but it’s crucial to your career as a manager that you resist the urge to do so. As a cautionary tale, here are three uniquely terrible ways that inexperienced managers often give feedback and how you can avoid doing this yourself.

How to Keep Calm and Carry On When You Feel Ignored

January 6, 2020 by Elizabeth Grace Saunders Leave a Comment

(This is the last part of the 3-part “Manager’s Series” by our friend, productivity expert and CEO of Real Life E time-coaching company Elizabeth Grace Saunders.)

Feeling ignored is one of the most infuriating situations you can be in — but it’s your job to control how you react to it.

When you’ve tried so hard to address team members’ emotional hurdles to accepting change and walked them through how to apply the change to their work situation, your blood can start boiling when you still don’t see the desired results. You feel ignored. Have you ever caught yourself thinking “How could they be disrespectful?” or “Do they notice? Do they even care?”

Before you stomp over to people to tell them exactly how you feel about their impertinence (or, send them that fiery Slack or email), step back and take a deep breath . . . and one more, just in case. Count to four, inhale. Count to four, exhale.Continue Reading

How to Build Company Culture with No Time, Money, or Experience

October 3, 2017 by Sasha Rezvina Leave a Comment

Startups are depicted as workplaces with pool tables, lego-speckled break rooms, desks adorned with Star Wars memorabilia and even in-house cafeterias. In reality, startups are two sleep-deprived founders squeezed into a co-working space with a small team and a bunch of strangers, trying to make something out of nothing.

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In the early days, it’s difficult to focus on how to build company culture. You don’t have the cash to invest in an office space, the time to invest in employee growth, or the experience to deal with interpersonal problems. Under these constraints, most founders focus on everything but culture and leave it as a problem to be addressed later down the line.

But the biggest existential threat to your company isn’t lack of planning or lack of resources — it’s people problems. Two-thirds of early-stage startups fail from interpersonal issues, according to Harvard Business Professor Noam Wasserman. If you don’t put effort into cementing a strong team relationship now, your company will fall apart at the first stumbling block.

Here’s how you can lay the foundation for a healthy culture early on.

Managing a Remote Team – A Leader’s 7-Step To-Do List

August 1, 2017 by Jonas Fischer 2 Comments

Managing a remote team is about employee empowerment, not oversight.

Remote employees that excel are self-motivated, reliable and results-driven. As a manager, your job is to create a supportive environment that encourages employees to manage their own projects so you can focus on building a culture of trust and communication.

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Here are seven things a remote leader must have to set their team up for success:

The Dangers of Knowledge Hoarding

November 22, 2016 by Georgina Parfitt Leave a Comment

Just like the poor souls on Hoarders, you may not realize you have a problem.

Think of all those little times in the day when you stop what you’re doing to ask “Emma, how does the copy machine work?” or “Bryan, how many days have you taken off this month?”

They seem like small-fry problems, but they are actually issues of employee empowerment. You stop, gather the information, and move on. But they all add up to a huge productivity drain for you and your company, for one single reason: knowledge hoarding. Information is stored in particular places, and particular people are responsible for it.

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Knowledge hoarding is normal but dangerous. Here’s why:

How Envoy Inspires Team Motivation with I Done This

October 11, 2016 by Sasha Rezvina Leave a Comment

What do some of the most well-known companies today (Pinterest, Yelp, Box, POPSUGAR, Asana, MailChimp) have in common? They all care immensely about their brand experience. What else do they have in common? They all use a service called Envoy to extend that brand experience to their front desk, creating a warm, delightful and quick check-in process for visitors.

Envoy is a visitor registration platform that’s been a game-changer for how guests are greeted in workplaces around the world. As part of the sign-in process, they automate badge-printing, host notifications and signing of NDAs and other legal agreements. Founded in 2013, Envoy now serves 6 million visitors in over 50 different countries.

As we learned recently, the small team of 37 people was able to inspire team motivation through high morale and fast growth, thanks, in part, to their favorite productivity tool. Here’s how they use I Done This.

Trust, But Verify: The Key Management Tool To Build Team Satisfaction

May 3, 2016 by Jimmy Daly 1 Comment

Delegation is one of the hardest management tools for leaders to learn.

We all understand that micromanaging your employees isn’t good for anyone, but when you’re used to being involved in everything, it can be hard to let go. It gets easier as you hire great people and implement sound processes—watching your company grow without your fingerprint on everything is a beautiful thing.

Perspective helps too.

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The Most Effective Way of Combating the Problem of Standup Tardiness

March 29, 2016 by Sasha Rezvina 2 Comments

You’re responsible for coordinating a daily standup with a team of developers, and you’re consistently faced with the same pesky problem: standup tardiness.

Every day you try to have a standup at about the same time, and no matter how hard you try, someone still doesn’t show up on time. This wouldn’t be as big a deal if it were an hour long meeting, but missing eight minutes of standup is missing most of it! Or, if you don’t start without them, you find yourself waiting fifteen minutes to hold a ten minute meeting. The whole point of the standup is to quickly communicate your daily schedule.

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You’ve tried different times of the day, you’ve tried giving warnings, and you’ve even stopped making them physically stand up—but, still, all your efforts have proven futile.

The reason: one fundamental misunderstanding between developers and managers.

People Management for Rookies

February 3, 2016 by Charlotte Dillon Leave a Comment

Most people who start their own business do it because they have a great idea. Whether they’re setting out to start a new social media site or an environmentally-friendly sock distribution company, they do it because they’re excited about the business concept. People management is usually far from their minds.

It’s one of the least sexy parts of starting your own business. And it’s also the most important one to master.

In fact, people management is one of the things entrepreneurs struggle with the most, in part because it requires such a different skill set than other entrepreneurial qualities. But new entrepreneurs often make the mistake of dismissing it as a secondary task, instead focusing their efforts on what they think are more important duties.

Managing teams—especially remote teams—is hard, but really important. Poor prioritization leads to breakdowns in communication, which lead to mistakes in your team’s work, which spell out failure for your company.

The good news is, managing teams is a learnable skill. It boils down to a handful of daily processes that you can accomplish to be a competent and successful manager.