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Management

Great Customer Support Starts with Great Teamwork

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Not so long ago, customer support was seen as a luxury rather than a necessity. Many companies mistakenly saw customer support as an expense to be managed rather than as an asset to be leveraged. As flawed as this position may be, it’s understandable. After all, it’s a lot easier to quantify the value of … Read more

4 Subtle Signs Your Employee is Looking for a New Job

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You come into work, thinking it’s going to be just another day in the office. You have a friendly chat about your weekend with the office manager while pouring yourself a hot cup of coffee. You make your way over to your desk, and just as you start looking through your email, a nervous employee pops their head in and asks for a minute of your time.

At this point, the next sentence comes as no surprise: “I’m giving my two-weeks notice.”

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Job-hopping has become the norm. While fifty years ago, people held positions for ten or more years, today, workers only average about four years at each job. And the stigma associated with switching jobs has also decreased. Employees that spent less than a few years at a job used to be considered flighty—now they’re considered ambitious and ahead of the curve.

The odds are stacked against you, but all hope isn’t lost when it comes to employee retention.

While some clues will tip you off right away—such as too many “doctor’s” appointments, or employees coming in dressed suspiciously well—most of the time, the signs that your employees are job-hunting are considerably more discreet. If you learn how to pick up on these subtle cues, you can nip this problem in the bud and retain some of your most valuable employees.

Here’s how to spot when employees are looking for a new job (and what you can do about it).

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Humor in the Workplace: What’s Funny or Not?

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Sending great gifs to your co-workers gives you more than just a laugh.

Humor in the workplace benefits:

Creating an office culture of humor can help you cultivate all these benefits. Keep in mind that humor can also go sideways fairly quickly, too. The wrong type of funny can lead to serious HR problems—there’s a thin line between goofy and unprofessional or between delightful and inappropriate.

Humor in the Workplace

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You want your company to be a fun place to work, but you also want to make sure that it’s fun for everyone.

Here’s our guide on how to improve office humor that makes everyone feel included and unified.

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The Five Questions That Might Bug You the Most as a Manager

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Tom Peters on Management for I Done This“I need to give my notice. I’ve found another job I’ll be starting soon.”

Stunned, my coworker sat not sure what to say. Julia was one of his best team members, and he thought she was valued and appreciated. Yet, here she was moving on to another role somewhere else.

What happened? Unfortunately, what was satisfying for someone a year or two ago, may not be so today. Fresh, exciting challenges from their early days on the job can grow to become stale, and boring once mastered.

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A PM’s Guide to Managing Your Team’s Project Roles with I Done This

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Over half of all managers in the US are concerned about their team’s time management skills, according to an Institute for Corporate Productivity study.

As your employees’ heads are tucked behind computer screens and they’re clacking away on the keyboard, it seems near impossible to know how they’re spending their time. Are they in a private Slack channel chatting away about the new hire, or are they working? Should the project you assigned Linda take as long as it has? And if you don’t know what your local employees are up to, you can forget about getting insight into your remote employees time management habits.

In the internet-driven workplace, transparency feels like a pipe-dream. Not only do you have no way of telling whether your employees are slacking off, but you can’t even tell if hard-working employees are being tripped up by obstacles outside their control. The natural response to this issue is to micromanage and hover over their shoulder, but you want to empower your employees in their project team roles, not control them.

project team roles

I Done This gives your whole team transparency without any of the negative side-effects. Here’s how.

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People Management for Rookies

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Most people who start their own business do it because they have a great idea. Whether they’re setting out to start a new social media site or an environmentally-friendly sock distribution company, they do it because they’re excited about the business concept. People management is usually far from their minds.

It’s one of the least sexy parts of starting your own business. And it’s also the most important one to master.

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In fact, people management is one of the things entrepreneurs struggle with the most, in part because it requires such a different skill set than other entrepreneurial qualities. But new entrepreneurs often make the mistake of dismissing it as a secondary task, instead focusing their efforts on what they think are more important duties.

Managing teams—especially remote teams—is hard, but really important. Poor prioritization leads to breakdowns in communication, which lead to mistakes in your team’s work, which spell out failure for your company.

The good news is, managing teams is a learnable skill. It boils down to a handful of daily processes that you can accomplish to be a competent and successful manager.

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Progress, Plans, Problems: Sync Your Team with Updates

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If the daily challenge of communicating with your co-workers is driving your crazy, you are not alone. Between all of the different tasks and moving pieces on your schedule, keeping your team members informed about your progress can be a frustrating challenge. It’s equally overwhelming trying to stay up-to-date on what your co-workers are doing. There is a huge amount of information to sift through.

Some companies implement strategies like progress reports and extra meetings to facilitate communication. But these are often time-consuming and they only add to the white noise. It’s time to clear your head. The key to successful communication is clarity, not buzz.

If you want to maximize the efficiency of your team’s status reports, think about using PPP.

PPP Streamlines Communication

Progress, plans, problems is an approach to communication that enables you and your team members to share what you are working on in a friendly and efficient way. The three P’s stand for “progress, plans and problems.” This technique is used by companies like Skype, Ebay, Facebook, and Seedcamp to streamline communication channels between managers and co-workers.

Every week, people report their top 3-5 achievements, goals and challenges in an email memo that is easy to read. It saves time and it helps keep everyone on the same page. The template looks like this:

  • Progress: What were your three biggest accomplishments this week?
  • Plans: What are your top three priorities for next week?
  • Problems: What are three problems you are facing? Problems usually require the help of other people to solve.

Rachel Veroff

It’s important to encourage your team members to give each other updates about their progress on assignments because it allows everyone to see the larger picture. These updates can happen daily, weekly or monthly, depending on your company’s needs.

The three P’s outlined above provide a de facto template to start from. Depending on what your company does, you might decide to add extra categories as you go along. The point is to keep everyone on the team informed and in sync, without wasting a lot of time with lengthy progress reports or meetings.

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Anatomy Of A Great Mission Statement

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Richard Branson has a thing for mission statements.

He likes them. He just thinks most of them suck.

Most mission statements are full of blah truisms and are anything but inspirational. A company’s employees don’t really need to be told that “The mission of XYZ Widgets is to make the best widgets in the world while providing excellent service.” They must think, “As opposed to what? Making the worst widgets and offering the lousiest service?” Such statements show that management lacks imagination, and perhaps in some cases, direction.

Mission statements — the good and the bad — have a way of bringing out the true core of your company. If that core is boring and jargon-filled, so will be the mission statement. If it’s fun, inspired, unique, caring … you can see where this is going.

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The 5 Daily Habits of a Terrible Boss

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About half of workers at some point have left a job to get away from their manager.

Not the work, not the clients or coworkers. The manager.

We’ve written before about how 95 percent of managers are wrong about what best motivates employees at work. Now we know that many managers are so bad they’re making half their employees leave the job. According to another survey, 19.2 hours are wasted every week — 13 during the workweek and 6.2 over the weekend — worrying about what a boss says or does.

It’s not easy being the boss. But terrible habits make it hard to be a good boss. Don’t be a terrible boss. Avoid these common habits of bad managers and maybe your employees will stick around a while.

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How Travis CI Is Fixing Company Culture By Taking On ‘Culture’

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Travis CI
Travis CI

Here’s a loaded phrase in the startup world: culture fit.

It’s a term with humble early intentions that has grown weeds and sprouted out of its container. It started as a simple way of talking about whether a new hire and current team would work well together. It’s grown into a loaded gun of baggage and misappropriation. It’s used to hire unqualified people and fire great ones.

Mathias Meyer, CEO at Travis CI, started to notice a problem with “culture fit” and the way it was implemented at many companies. It seemed to him like “culture fit” was doing the opposite, and holding company cultures back. Companies, if not careful, would create a monoculture, with everyone acting and thinking the same way. This is terrible for creativity and growth.

Or as Meyer put it in an excellent blog post:

“There’s one fundamental mistake in both using and looking for culture fit as a means for hiring: You’re assuming that your current culture is healthy and doesn’t need to be changed.”

I chatted with Meyer about his thoughts on culture fit, growing Travis CI and what they’re doing to create an authentic company culture.

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