fbpx

I Done This Support

How ScribbleLive Powers the Moment with Liveblogging

by

ScribbleLive is bringing media companies and brands up to speed with software that allows them to publish, curate, and syndicate content in real-time.

ScribbleLive logo

Recently, ScribbleLive powered Boston.com’s liveblog coverage of the Boston Marathon bombings and even served as their homepage when the traffic surge caused Boston.com to go down. By providing tools for journalists and media companies to adapt to this era of always-on social media, ScribbleLive helps fill in context and provide reliable reporting of breaking news.

We talked with Matt McCausland, software development manager at Scribblelive, about how the Toronto-based company manages and communicates with each other.

Read more

Make Someone Feel Valued: The Best of the Internet

by

Smilie DogHappy Friday! Catch up with the best of what we’ve shared on the interwebs this week!  

Don’t lose touch with your customers.

Nonprofits get stuff done too.

Sometimes customers’ solutions become company problems.

“If you think that happiness means total peace, you will never be happy.”

It takes seconds to make someone feel valued.

Dundee wants to know: What was the best thing you got done this week?

 

Talk To Your Customers to Stay In Touch With Your Product

by

image

Talking to your customers is the best way to improve your product. You already do it — but not often enough. The problem is that it’s a pain to reach out all the time and gather that feedback.

It doesn’t have to be hard. In fact, you already talk to your customers all the time and probably aren’t taking full advantage of it.

My very first job was at Gateway Computer. Though well past its prime when I started, in its heyday, Gateway took a unique approach to its customer support that helped them gather plenty of user feedback.

The stories I heard back then helped shape our own approach toward support at my current company, Onepager. Here’s one that stood out in particular:

Read more

Connecting The Dots In Your Life

by

Coming back is the thing that enables you to see how all the dots in your life are connected, how one decision leads you to another, how one twist of fate, good or bad, brings you to a door that later takes you to another door, which aided by several detours – long hallways and unforeseen stairwells – eventually puts you in the place you are now.

— Ann Patchett, What Now?

A little bit of reflection and connecting the dots can lead to insight, an honest overview of where you are, and perhaps, a clearer picture of where you’re headed!

Practice for Productivity! The Best of the Internet

by

Happy Friday! Catch up with the best of what we’ve shared on the interwebs this week! 

When you’re building a company, what’s the only thing that matters?

The most productive thing you’ll do today is PRACTICE.

The greatest startup hack: math & humble pie.

Make remote work less lonely.

Disconnect from the tubes.

8 ridiculously easy things that make you happier.

Don’t undermine company culture.

Dundee’s Tip of the Week:  Want to add to your list of dones as you finish it rather than waiting for your reminder email? You can always add dones whenever you want via web or email.

 

Don’t Let Others Define You: The Best of the Internet

by

BearsHappy Friday! Catch up with the best of what we’ve shared on the interwebs this week!  

Innovation doesn’t require a fancy degree & high scores.

How to defend against power-play meetings.

What you do doesn’t define you.

The slightly crazy ways Buffer builds an awesome company culture.

Take back control of your attention with conscious computing!

Supercharge your content marketing.

Dundee’s Tip of the Week:  Need to personalize your timezone settings? Head over to email settings.