The Science of Small Wins
Despite the growing popularity of instant-messaging support and “conversational agents”—better known as chatbots—actually talking to a customer on the phone is one of the best
Not so long ago, customer support was seen as a luxury rather than a necessity. Many companies mistakenly saw customer support as an expense to
Nishiyama Onsen Keiunkan is the oldest company in the world. Founded in 705 A.D., the Japanese hot spring hotel has operated continually for an astonishing
Have you ever had no idea what you were doing, so you just copied people around you? It’s how I learned a lot of things
“Aw crap,” I muttered as I looked at my inbox a few weekends ago and saw an email from Buffer CEO Joel Gascoigne with the
Happy Friday! Catch up with the best of what we’ve shared on the interwebs this week! Don’t lose touch with your customers. Nonprofits get
Talking to your customers is the best way to improve your product. You already do it — but not often enough. The problem is that
Happy Friday! Catch up with the best of what we’ve shared on the interwebs this week! How leaders & employees can power up happiness at
Great customer service requires great communication. LaunchBit, an ad network for email newsletters, manages a ton of communication with their publishing and advertising partners. CEO and
https://www.youtube.com/watch?v=ElC5RpoDgGU Hey, it’s our fearless CEO on the The Cloud Show! And on now on to the best of what we’ve shared on the internets
