Customer Service and Empathy: The Best of the Internet

PUBLISHED by catsmob.comLook at this tough guy! Now look at the best of what we shared on the interwebs this week:

The Golden Rule of Management: treat others the way you want to be treated.

Why iDoneThis is part of Love With Food’s company rhythm.

How the Lost Art of Empathy affects your employees and customers.

6 Tips on Designing the Perfect Remote Office

The oddness of optimizing for happiness at home and misery at work.

imageDundee’s Tips of the Week:  Hey iDoneThis teams! Keep track of specific kinds of dones by using #hashtags! Anywhere in the text of your done or comment, just type “#” followed by a keyword or topic name, like this: #reimbursements or #win or even #todo.

Making Others Happy: The Best of the Internet

Burger Chair with PugPugs know best…including the best of what we shared on the interwebs this week:

5 Tips to Make the Most of Your Company Retreat.

Why would you move to downtown Vegas to run your business?

How do positive emotions increase longterm conversions?

A beautiful slideshow on building culture on a remote team.

Recognize how everyone around you does good things.

Relentless questioning improves self-awareness.

The art & science of teambuilding.

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Why I Decided to Move Away From My Team to Live in Downtown Vegas

For six years, John Todero worked to build his marketing company Dyverse in Orlando. He decided to relocate over 2,000 miles away with his small team still in Orlando. John tells us about what spurred his decision to move to the hopeful lights of Downtown Vegas.

While the number one benefit of being an entrepreneur is the freedom from others telling you what to do and how to do it, the truth is, running a company also comes with a lot of responsibilities that can tie you down. Always working long hours to make sure everything gets done on time and ensuring that everyone stays productive, I never felt it was the right time to up and move — even though I’d felt the urge for awhile.

imageAfter grinding it out for six years in Downtown Orlando running my marketing company, Dyverse, I had a real longing to spread my wings and explore what living in other cities would be like. All the same, I had a small in-house team working with me and I wasn’t sure if our foundation was strong enough yet to be working remotely from different cities.

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Make Recurring Revenue and More! The Best of the Internet

Pugtastic! Onto the best of what we shared on the interwebs this week:

How iDoneThis got to $1,000 in recurring revenue — besides nerves & anxiety.

Why Teams with Contrasting Time Management Styles Are Stronger.

Transparency is the competitive advantage that keeps on giving — and that includes your hires.

Writing things down can help us see.

The distributed company advantage has two sides.

Beyond Funnel Vision — choosing people over leads.

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How we got to $1,000 in recurring revenue

When we launched a paid version of iDoneThis, we held our breath — we didn’t know if a single person would sign up.

The waiting, the sweat, the nerves.

Finally, the whoosh of a collective sigh of relief. One trailblazer of a person signed up for iDoneThis and put their credit card down.

Amidst all that “will they pay?” jitters though, we figured that if just one person signed up, there had to be at least 1,000 more people out there who hadn’t yet heard of us that would be willing to do the same. And that first month, we got $1,000 recurring revenue signups for our service.

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Draft + iDoneThis: Celebrate your writing progress

We’ve joined forces with Draft to make it incredibly easy to track your writing progress and share it with your team. When you’ve written up an awesome piece in Draft, record your accomplishment as a done in iDoneThis with a single click inside of Draft.

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Why?

We do a lot of writing here at iDoneThis for our content marketing efforts, so we’re always in search of better writing tools.

We used to use Google Docs for collaborating on writing pieces, but it’s not great at dealing with versions and merging individual edits. I used to use WriteRoom for distraction-free writing, but it’s designed for single-player writing, not for collaboration.

We found the solution in Draft, distraction-free version control for writing.

We use it every day at iDoneThis, and we found that we were always sharing our drafts in our company iDoneThis. We found that it was an awesome way to keep the whole team in the loop on the marketing and messaging efforts that were happening, especially for team members not part of the direct draft-edit workflow.  Also, it was a great way for the content marketing folks to show, not just tell, what they were getting done.

Draft to iDoneThis

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Effective Communication: The Best of the Internet

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REMINDER!  We’re giving away some awesome prizes for subscribers who sign up for the newsletter by Sunday, August 18, 11:59 pm EST. 

How Dan Pink Invested in iDoneThis — it started with a to-do item that sat and sat undone for weeks.

Getting to Better Than Optimal is even more important in this increasingly automated, techie world.

Here’s a peek at the 2nd issue of our newsletter. Baby steps!

30 Online Tools That Are So Good, You May Have to Fire Someone.

5 Habits of Highly Effective Communicators.

How Dan Pink Invested in iDoneThis

This story is inspired by this week’s Startup Edition question:  How did you raise money for your startup?

Email Dan Pink.

That task sat on my to-do list, undone for weeks. I somehow managed to move everything else around it to my done list while that one task languished. I was too scared to reach out.

If you don’t know who Dan Pink is, he’s a five-time bestselling author and thought leader on the changing world of work. His latest, To Sell is Human: The Surprising Truth About Moving Others, which gives a definitive look at modern sales, is a #1 New York Times business bestseller.

I had to sell to the guy who had literally written the book on selling.

I finally worked up the courage to send Dan an email, and we set up a call. Then, I gave him a horrible pitch — I fumbled my words and my nerves paved the way to tangents that made no sense. When we were done, I hung up, dejected and I felt sure that I’d blown it.

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Announcing the iDoneThis Newsletter and A Hammy, Bookish Giveaway

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We put a lot of effort at iDoneThis into our content, because we write about what we care about: productivity, teamwork, creativity, and happiness at work. But as we quickly found, while quality content is vital, its life is incomplete without distribution, the pumping of publishing’s heart.

In these busy times, it’s as easy as blinking to miss one of our pieces amidst the fast current of content and an ocean of a squillion blog posts. We knew we could do a better job of delivering the best of our content to people who care about the same topics we do. So for us, the newsletter is the missing piece of the content network puzzle that somehow got lost under the couch cushions.

We’re particularly excited about the prospect of doing a better job of developing an iDoneThis community. The thing is, email is people. While spammingly and carelessly abused as a communication method, email can still be done well. And when it is, it can be a quieter channel that knocks on your door and leaves some homemade muffins for you if you’re not home.

CLICK HERE TO SUBSCRIBE!

And since we’re pretty hammy (and not spammy!) here at iDoneThis, we’re giving away some awesome prizes for new subscribers who sign up for the newsletter by Sunday, August 18, 11:59 pm EST.

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8 Myths Startup Founders Hate

The entrepreneur’s journey can be a bumpy one, with thrilling peaks and stressful valleys. It doesn’t help that the startup world is aswarm with hype and misconceptions, which can worm their way into rookies’ heads and lead them down a wrong road or two. Take, for example, the misperception that scaling is imperative in the early stages, which leads 70% of startups to fail.

We decided it was high time to do some startup mythbusting, so we asked founders and leaders this one question:

What startup myths do you hate the most and why?

With a wide range of wise words from hard-earned experience, on aspects from accountability to how you grow to what really matters, here are their responses:

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