Schmoozing for Introverts

I’m often asked how iDoneThis has been featured so often in the press.  Business Insider picked as one of 20 startups to watch, Bob Scoble tweeted about us, and Lifehacker, Netted, The Next Web, and The New York Observer have all written about our modest three-man band.

For us, press has come from making a case to be heard through relationships with the relevant people.  Knowing people results from schmoozing.

I’ve never been a good schmoozer.  My mom told me to be a professor like my dad, because, “No one likes you.”  I’m usually standing in the corner talking with a friend at parties, if I’m at a party at all.  I get worn out from being around people and need my alone time to recharge.

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Google Calendar, iDoneThis Sharing, and More!

Hi there.  We’re proud to announce two new features to you.  Friends, iDoneThis users, humans, Dundee the productive dog — lend me your ears.

Get your iDoneThis daily dones in your Google Calendar!  Click on the “Feed” link underneath your iDoneThis calendar.  You will receive a secret link that you can plug into your Google Calendar.

We’ve made iDoneThis calendar sharing dead simple.  Click on the “Share” link underneath your iDoneThis calendar.  You will receive a different, equally as secret link that you can share with anyone.

We take your privacy seriously.  All feeds, sharing, and secret links are turned off until you decide to turn them on.  A talebearer revealeth secrets: but it that is of a faithful website concealeth the matter.

– Walter, Rodrigo, and Jae

P.S.  We’d love it if you gave the gift of iDoneThis to your family and friends.  Send out invitations by clicking on the “Invite” link underneath your iDoneThis calendar and putting in the email address of every single person you know.

Scale Customer Service through Copywriting

Technology provides the basis for this two-man team to run a web service that has handled nearly 30,000 email entries. But going from about 600 registered users in late March to over 5,000 in mid-April not only required us to scale our technology, it forced us to scale customer service as we saw our support emails explode from 23 total requests between January and late March to about 300 over a two-week stretch at the beginning of April.

Great customer service is a highly personal process, but, of course, nothing says great customer service like a fantastic product.  In the words of 37signals, “Copywriting is interface design” and “good writing is good design”.  Here are 4 lessons that we learned as we learned how to scale customer support and knock our support email volume down from as high as 16 per 100 new users to zero by becoming better writers.

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How We Got Our First 5,000 Users

Celebrate — this week we got our 5,000th user!  This is the most users either of us (Rodrigo and I) have ever had for any web project of ours.  In the past, we’ve taken the “build it and they will come” attitude towards web development … and they never came!  Here’s the story of how we got our first 5,000 users by constructing custom narratives for influential communities.

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