The Science of Small Wins
This week’s post is a guest article by Ben Brandall, a writer for Process Street.
Last weekend I found myself in a cafe, alone and without a laptop for around 2 hours. With just my phone, I wanted to do something worthwhile so I decided to organize my tasks properly — something I hadn’t done in a while.
I realized pretty quickly that my task management system made no sense at all.
Hollywood would have you believe that workplace conflict is awesome. Movies depict the best offices as filled with macho dudes in suits screaming at each other, throwing around insults, and somehow also getting fantastic results.
That’s entertaining, but let’s look at the facts: a 2010 study revealed that the average U.S. employee spends 2.8 hours a week dealing with disputes at work, resulting in losses of $359 Billion across the American economy. In reality, conflict pulls people away from their jobs and kills productivity.
With that in mind, your instinct might be to ruthlessly stamp it out wherever you see it. But that’s not always the best course of action. You need to recognize that not every workplace conflict is the same. It’s like criminal justice—a first degree crime is sentenced differently than a second degree crime. The context, causes, and intentions should influence how you deal with conflict in the workplace.
Here’s a rundown of three of the most common types of office workplace conflict, what they mean for your company, and how to solve them.
What exactly does ostracism at work look like?
On the exclusion spectrum you’ll find everything from accidentally leaving someone off a calendar invite to purposefully avoiding an individual in the lunch room. Feeling ignored at work is a silent but hurtful experience.
The topic may seem trivial — “Are adults really so sensitive?” you might ask — but it’s one that can have a serious impact on your employees’ job satisfaction, performance and happiness. A 2014 study questioned if a lack of attention could be more painful for victims than bullying. Perhaps surprisingly, the answer is often yes.
In the SaaS startup world, there’s always a push towards self-improvement. Every employee tries to learn, memorize, and have working knowledge of everything even loosely associated with their role in the company.
But unlike the tools we work with, we’re not super-computers and we often face information overload. Our brains aren’t designed to soak up, process, and store all the information that we encounter. Ironically, in order to retain more, we actually have to absorb less. You have to be selective about what you put your mind to.
You have a limited amount of mental resources, so you have to free up some of that space by outsourcing. Here’s how.
You walk into your office on a Monday morning and are instantly overwhelmed with the amount of work you have that week.
Just as you’ve figured out how to cram all your meetings and projects into your schedule, you look up from your desk and are instantly full of dread. Your chatty coworker is headed right toward you and has chosen you as his next victim. Well, there goes the better part of the morning.
Of course, having a great social relationship can boost company culture. Once in a while, some water cooler talk can be a nice break from your hard work, but some people take this way too far. Some will come by your desk every few hours, and even remote workers might incessantly ping you on Slack. According to a survey conducted by talent mobility company Lee Hecht Harrison, talkative coworkers are the #1 disruption at work.
Here are the different kinds of chatty coworkers, and how to keep them from disrupting your day.
Studies have shown that the average person only retains about 10% of what they read. In the Information Age, we have so many resources at our fingertips that our brain doesn’t get the practice it needs to stay sharp and retain information.
A few years ago, UCLA Professor of Psychiatry Gary Small found that spending a lot of time online actually rewires our brain. Because of all the skimming that we are forced to do, we replace deep, careful learning with hurried, shallow thinking.
But all hope isn’t lost. Instead of using technology as a crutch to free us of having to do calculations or remember information, we can use it to improve our thinking and our capacity for learning. There are tons of activities and exercise that can be found in mobile apps that actually improve our cognitive functions.
Here are some iOS and Android learning apps that will get those brain muscles flexing.
Not only is Google rated the #1 place to work year after year, but it’s one of most valuable companies on earth. And that’s by no coincidence. To get there, Google spent years perfecting their employee perks to create a positive and highly-productive environment.
Google Campus Dublin – Gasworks – Microkitchen – Floor Identity: Waterworld – Foto Peter Wurmli – © Camenzind Evolution
But Google has only been able to grow into a $360 billion company by trying bold new things and constantly iterating their systems—not by blindly applying the successful models of other companies.
To succeed as a startup, you also have to be careful not to just adopt trendy fads, but rather find what works best for you through constant iteration. In fact, there are tons of companies that do the opposite of what Google does and thrive as a result.
Here are some examples of super successful startups that refrained from Googlifying their environment.
Google didn’t become one of the most valuable brands in the world by accident. It’s been rated the #1 place to work by Fortune for seven of the last 10 years, and called “employee heaven” by leadership advocate Will Marré.
The secret to their employee engagement is a little trick they picked up from Intel: the OKR system. OKR stands for objective and key results. The premise of OKR goals is that every employee, from entry-level to CEO, is working towards a single objective that aligns with the general mission of the company. Each objective has key results which serve as measuring sticks for the success of that objective.
Now used by tons of tech companies, the OKR system has become hugely popular in the tech community. But misuse of OKR goals can not only prove ineffective—it can prove fatal to your organization. Here are four disastrous goal-setting mistakes that startups make.
We developed IDoneThis to help teams become more productive, and to eliminate the need for time-consuming meetings. But some of our customers have found more creative ways to use us than we even imagined! Here’s how one of our clients, Museum Hack, uses IDoneThis to stay on task.
CEO Nick Gray used to hate museums. But just one incredible museum experience, totally turned him. Before he knew it, he was a museum junkie spewing fun facts about ancient artifacts to all his friends.
He had such a knack for bringing the art to life that the popularity of his unofficial tours took off and became the impetus for his unique startup: interactive museum tours.
When Nick founded his museums-made-easy company, productivity tools were the last thing on his mind. But three years later, as Museum Hack had grown multi-fold, and its guides began to work in locations across three major cities, they were in serious need of a catch-all productivity tool that would keep them connected and on schedule. They found just that in IDoneThis.
We spoke with Michael, the Head of Marketing of Museum Hack, to get an idea of the problems they faced as they expanded, and how they used IDoneThis features to address them.
Delegation is one of the hardest management tools for leaders to learn.
We all understand that micromanaging your employees isn’t good for anyone, but when you’re used to being involved in everything, it can be hard to let go. It gets easier as you hire great people and implement sound processes—watching your company grow without your fingerprint on everything is a beautiful thing.
Perspective helps too.
