“Did you get my email?” is one of the most annoying questions of offices spaces across the land.
Artist Tom Sachs pinpoints what happens at work that gives rise to these vexing time-wasters:
‘[S]ent does not mean received’ is a profound thing. Half of your job in this studio is doing your work, the other half of your job is communicating that it’s been done. Because if you do it, and I don’t hear about it, how do I know what’s going on?
Despite the great advantage of asynchronous, turn-based communication like email, allowing people to both engage in conversations at their own pace and focus on their work — there are real drawbacks. Not feeling like your message was received or that you’re being left hanging leads to anxiety, stress, and blocks on making progress.
The challenge with team communication is that what’s efficient for the individual isn’t necessarily efficient nor effective for the group as a whole. So how do you extend information-sharing and banish unnecessary work about work for larger-scale productivity?