What a Friends Episode Can Teach You About Team Communication


friends team communication

“Did you get my email?” is one of the most annoying questions of offices spaces across the land.

Artist Tom Sachs pinpoints what happens at work that gives rise to these vexing time-wasters:

‘[S]ent does not mean received’ is a profound thing. Half of your job in this studio is doing your work, the other half of your job is communicating that it’s been done. Because if you do it, and I don’t hear about it, how do I know what’s going on?

Despite the great advantage of asynchronous, turn-based communication like email, allowing people to both engage in conversations at their own pace and focus on their work — there are real drawbacks. Not feeling like your message was received or that you’re being left hanging leads to anxiety, stress, and blocks on making progress.

The challenge with team communication is that what’s efficient for the individual isn’t necessarily efficient nor effective for the group as a whole. So how do you extend information-sharing and banish unnecessary work about work for larger-scale productivity?

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How to Stop Working Too Much and Live Your Life

 

work diary balance boundaries

Humans aren’t made to work around the clock — but our working culture refuses to acknowledge this. We’re still checking our email before we go to bed, not taking breaks and vacations, and burning out by burning the candle at both ends. 

Even when we aren’t fuzzy from fatigue, we can understand that working long hours has not just diminishing but unhealthy returns. But actually changing our behavior is tough. Employers still don’t trust the employees they can’t see and a long history of work where more hours meant more output seems to have forged a persistent guilt about how we spend our time.

Since the key to being happier and more productive is to not feel like you’re working all the time, one of the most obvious fixes is to set some time limitations. The weird thing is that one of the best ways to do this is to spend more time thinking about work.

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3 Lessons on Business Longevity from the Oldest Company in the World

Nishiyama Onsen Keiunkan Nishiyama Onsen Keiunkan is the oldest company in the world. Founded in 705 A.D., the Japanese hot spring hotel has operated continually for an astonishing 1,300 years. Think about it: this company has existed since before Charlemagne became the first emperor of the Holy Roman Empire.

Charlemagne crowned by the Pope The company’s founder, Fujiwara Mahito, was the son of a close aide to Emperor Tenji, Japan’s 38th emperor, and he built the hotel in a mountainous village in Hayakawa, Yamanashi Prefecture. It’s said that some of the most famous shoguns and samurai soaked in the hot springs there, so that when you go for a dip, you’re in good historical company.

Having survived a mind-blowing 52 generations of successive ownership within the same family, the hotel is no doubt a study on how to achieve longevity in business. Learn these three vital lessons from the hotel on building a business that lasts.

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The Psychology Behind Why Relaxing with TV after Work Leads to Feelings of Failure

Watching TV After Work

After a tough day at work, most of us just want to kick back, turn on the TV and relax. The harder you’ve worked, the more that you want to turn off your brain for a bit to de-stress. It makes total sense, right?

It turns out that watching TV after a stressful day at work doesn’t relax or rejuvenate you. It’s worse, according to a recent study. Watching TV after a stressful day leads to feelings of guilt and failure. It doesn’t give you the downtime you need to prepare for the next day, nor does it keep you in a neutral state — it actually depletes you.

The reason this happens is a bit of a paradox but the psychology will make sense to productive people — and it will arm you with the knowledge you need to do get proper rest and relaxation after work.

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How Tony Hsieh Inspired Long-Term Motivation to Grow Zappos Culture

In 2005, Zappos was on track to beat its yearly sales goal of $300 million.

But that was just the beginning. Before Zappos became the household name it is today, CEO Tony Hsieh held a long-term vision for the company that went beyond the gross merchandise numbers. His ambitious goal to hit $1 billion in sales by 2010 was part of a larger plan.

In a remarkable email update Hsieh wrote in 2005 to Zappos investors, employees, and partners, he explained:

Rather than maximizing short-term profits, we’re taking a long-term view and focusing on building the business for the long haul. We’ve grown quickly over the past 5 years, but we are just scratching the surface of what’s possible.

But it’s not the numbers that are the most exciting… It’s the opportunity to build a company culture and consumer brand that is centered around the service, not the shoes or the handbags.

One of the most captivating things about this email is to actually see the seeds of Zappos’s distinctive company culture germinating — especially knowing that the vision that Hsieh lays out in this decade-old email has come to pass, and then some.

So how did Hsieh actually translate his vision for Zappos into reality and resist the siren song of those short-term profits? How did he corral his employees to stick with him for the long haul? The elements are all there in that email.

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A Googler’s Critique of Google Performance Reviews

google performance reviews

This post was written anonymously by a current Google and former Microsoft employee.  It details the author’s perspective on her first-hand experience with Google’s performance review system.

“Confidence… thrives on honesty, on honor, on the sacredness of obligations, on faithful protection and on unselfish performance. Without them it cannot live.”

–Franklin D. Roosevelt

Institutions are built on the trust and credibility of their members. This maxim holds true for employees and their employers just the same as it does for citizens and their government. Whereas the electoral process in modern democracies allows you and me to rate our government’s performance, performance rating systems make employees the subject of evaluation. In both cases, however, faith in the integrity of the process is the only thing that ensures order.

Managing a performance rating system that motivates, rewards, and retains talented employees across an organization tens of thousands large is a grueling, never-ending challenge. How does an organization balance values core to its DNA and its continued success — merit, openness, innovation, and loyalty — all while maintaining perceptions of fairness?

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Why Manage the Good, When You Can Coach the Best?

kawhi coach

“Thanks for pushing me.”

That’s what Kawhi Leonard — at twenty-two, the third youngest Finals MVP in NBA history — told his coach, Gregg Popovich, during the celebratory hullabaloo of this year’s Spurs championship.

To developer Kevin Lamping, Leonard’s simple utterance of gratitude is a meaningful example of the power of coaching, the difference between “managing the good” and “coaching the best.” Their multimillion-dollar salaries, Kevin observes, isn’t quite enough for players to motivate and develop themselves. It’s that critical outside perspective that helps push, challenge, and support you to improve, which is why elite performers from Olympic athletes to opera singers at the top of their fields still have coaches.

Of course the best bosses take time to develop their people. It’s even been proven by Google with its extensive analysis of over 10,000 observations about managers across over 100 variables. Their first and foremost evidence-based rule of good management? Be a good coach.

Then why isn’t coaching more often treated like part of the manager’s job rather than a nice extracurricular activity?

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How To Make Small Teams Actually Work With Terrible Communication

8981473860_427a454be6_kAmazon is a mess. In the words of one former Amazon.com engineer: “their hiring bar is incredibly inconsistent across teams,” “their operations are a mess,” “their facilities are dirt-smeared cube farms without a dime spent on decor or common meeting areas,” “their pay and benefits suck,” and “their code base is a disaster, with no engineering standards whatsoever except what individual teams choose to put in place.”

It’s madness! No, it’s Amazon.com. They do a lot of things totally wrong. But they make up for it (and then some) by doing one thing really, really right.

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Why Curbing Your Fear of Being Alone Leads to Better Thinking

thinker

Apparently hell is not other people but your own mind.

It seems that everybody always has to be engaged and entertained, from the divertissements of Netflix and swiping time away with your phone to a fevered expectation to keep doing stuff — be productive and social and busy! — as if all that defined a full life.

The idea that doing something trumps doing nothing is no new phenomenon that’s just been ushered in by the age of smartphones and Twitter and keeping up with various Kardashians. In 1670, French mathematician and philosopher Blaise Pascal wrote in his Pensées, “All of humanity’s problems stem from man’s inability to sit quietly in a room alone.”

Pascal was right. The aversion to tuning into yourself and hanging out in your own head has deep, human consequences for how we think, create, learn, lead, and are even ourselves.

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This Startup Pays You to Learn How to Code

Jeff Vincent Wistia

Learning the new literacy of the 21st century doesn’t come cheap.

Hack Reactor, a code school in San Francisco, costs a breathtaking $17,780 in tuition for 12 weeks of instruction. A semester at Cornell Engineering costs $23,525.

But if you learn to code, the rewards are great. Hack Reactor boasts a 99% graduate hiring rate at an average annual salary of $105,000. A fresh, 22-year-old recent graduate of the computer science from Cornell can expect a salary around $95,670. In short, learning to code is one of the most valuable skills you can develop.

Companies like Wistia are offering a brilliant way around the expensive world of software engineering education. Wistia actively looks to hire non-technical people who want to learn how to code, pays them to work in customer support, and trains them on how to become a software developer. In time, the skills they develop rival what they’d learn in school, the employees are in a position to become professional developers, and they’re well-compensated to learn and grow in a supportive, practical setting.

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