Treat others the way you want to be treated. It’s a simple enough concept that long predates any management manual. Yet somehow the notion of treating people like, well, people when it comes to managing them gets lost in the landscape of meetings, memos, and motivational posters.
Is it that power actually gets to people’s heads? Adam Galinsky, a professor of management at Northwestern’s Kellogg School of Management, tested whether there are heady effects. In one study, a group of participants were first primed to feel powerful by writing about a time they felt authority over others. They went on to make more mistakes when guessing the emotional expressions of faces showing happiness, sadness, fear, or anger, compared to the control group.
So the job of managing itself may reduce your ability to empathize and perceive what others are feeling and experiencing. When you lose touch with your team as people, you cause them to feel frustrated, demotivated, and unacknowledged — not only harming relationships but performance as well.
Too many of us have been trained to focus on work, as if it exists in a vacuum, that we forget that fixes aren’t limited to considering and discussing the work itself. Here’s how three companies avoid that trap by putting a priority on treating their employees like human beings.