Communication at Work – Page 4

How MindMate Stays Mindful of Remote Team Success

September 13, 2016 by David Zha

It takes a truly noble cause to inspire three graduate students to put dissertations on hold so they can start a company. For the founders of MindMate, that cause was helping people who suffer from dementia.

The University of Glasgow’s Patrick Renner, Rogelio Arellano, and Susanne Mitschke created an app that empowers those with dementia to live as independently as possible. MindMate comes with cognitive stimulation games, reminder tools, and a “Getting to know me” section where people can save personal information.

3 Project Management Methodologies That Create Better Work Culture

August 23, 2016 by David Zha

People like to dismiss project management methodologies (PMM) as frivolous techniques that won’t really improve their business’s productivity. While they’re wrong on that account, they actually miss the point completely.

project management methodologies

What people don’t realize is that PMMs are more than just process-improvement tools. Project management is really about changing attitudes to create a trusting, collaborative company culture. By adopting practices that encourage communication, unity, and openness, a company can instill positive values within itself and become a great place to work.

We’ll take a look at how companies can use project management methodologies to unify teams and encourage collaborative attitudes for a better work culture.

Why Every Company Should Work as If They Were a Remote Company

July 19, 2016 by Sasha Rezvina

When you work in an office with a small team, it’s easy to cultivate a culture of co-dependence. After all, the email, the document, or the customer name that you need is just a shoulder tap away.

But relying on other people for information causes unnecessary friction in your workflow and directly hinders everyone’s productivity. Every time you tap someone on the shoulder you assume that what you need is more important than what they’re doing. It creates an entire culture around disruptiveness, where no one hesitates to interrupt their peers for their own needs.

Wouldn’t it be great if you didn’t have to ask anyone for information? If it were just readily available, right at your fingertips? For remote companies, it has to be this way.

Because remote companies tend to have employees scattered across the world, they are forced to put truly strong systems in place. As a result, everyone in a remote company is as productive as possible, because no one has to rely on other people to get the information they need.

How to Handle 3 Types of Workplace Conflict

July 5, 2016 by Henry Updegrave

Hollywood would have you believe that workplace conflict is awesome. Movies depict the best offices as filled with macho dudes in suits screaming at each other, throwing around insults, and somehow also getting fantastic results.

That’s entertaining, but let’s look at the facts: a 2010 study revealed that the average U.S. employee spends 2.8 hours a week dealing with disputes at work, resulting in losses of $359 Billion across the American economy. In reality, conflict pulls people away from their jobs and kills productivity.

With that in mind, your instinct might be to ruthlessly stamp it out wherever you see it. But that’s not always the best course of action. You need to recognize that not every workplace conflict is the same. It’s like criminal justice—a first degree crime is sentenced differently than a second degree crime. The context, causes, and intentions should influence how you deal with conflict in the workplace.

Here’s a rundown of three of the most common types of office workplace conflict, what they mean for your company, and how to solve them.

How to Manage the Distinct Personalities of your Remote Team

March 14, 2016 by Shyla Foster

So you think it’s time for your company to take the plunge and go remote. While you and your team begin to hammer out the details, new concerns bubble up—what if your staff burn out or fall through the cracks? Managing a team with such diverse personalities is tricky enough when you’re under one roof—you can only imagine how it’s going to be once everyone disperses.

Of course, some personalities are better suited for remote work than others. Some members of your remote team will punch the air and run home when you announce that you’re going remote. Others might glance hopelessly around at their office friends, at their favorite desk, at the cozy couch, and not know how to deal.

You can’t 100% predict who will love working remotely and who’ll flounder, but if you’re prepared, you can meet each member of your team halfway to set them up for success.

Here’s a breakdown of the different characters you might have on your team, and how to help them through the transition so they’ll thrive in your (newly) remote business.

What I Learned From Managing an International Remote Team

March 2, 2016 by Charlotte Dillon

Guest post by Nils Vinje of Glide Consulting. A version of this post appeared on the Glide blog.

Let me start with the good part: when I managed a team of customer success managers in San Francisco, we were really successful. We worked together seamlessly.

We met often to talk about long-term strategy and problems that were coming up, we chatted over lunch about how things were going, and when someone had a question, they came and knocked on my door.

So when I moved into managing a distributed team of CSMs, I applied the same communication strategy: always be available. It didn’t matter that my coworkers were in Tokyo and London instead of down the hall—I would be the same resource I was before.

Now for the bad part: it didn’t work. Simply put, “always be available” isn’t a system.

It took some time to hammer out, but I learned that remote teams need to be much more systematic, document everything, and communicate constantly. Our international team eventually ramped up to become one of the most productive teams I’ve ever worked with, time differences aside. Along the way, I learned that international remote teams can actually be more efficient than co-located ones, as long as they adhere to these processes.

People Management for Rookies

February 3, 2016 by Charlotte Dillon

Most people who start their own business do it because they have a great idea. Whether they’re setting out to start a new social media site or an environmentally-friendly sock distribution company, they do it because they’re excited about the business concept. People management is usually far from their minds.

It’s one of the least sexy parts of starting your own business. And it’s also the most important one to master.

In fact, people management is one of the things entrepreneurs struggle with the most, in part because it requires such a different skill set than other entrepreneurial qualities. But new entrepreneurs often make the mistake of dismissing it as a secondary task, instead focusing their efforts on what they think are more important duties.

Managing teams—especially remote teams—is hard, but really important. Poor prioritization leads to breakdowns in communication, which lead to mistakes in your team’s work, which spell out failure for your company.

The good news is, managing teams is a learnable skill. It boils down to a handful of daily processes that you can accomplish to be a competent and successful manager.

Progress, Plans, Problems: Sync Your Team with Updates

November 24, 2015 by Rachel Veroff

If the daily challenge of communicating with your co-workers is driving your crazy, you are not alone. Between all of the different tasks and moving pieces on your schedule, keeping your team members informed about your progress can be a frustrating challenge. It’s equally overwhelming trying to stay up-to-date on what your co-workers are doing. There is a huge amount of information to sift through.

Some companies implement strategies like progress reports and extra meetings to facilitate communication. But these are often time-consuming and they only add to the white noise. It’s time to clear your head. The key to successful communication is clarity, not buzz.

If you want to maximize the efficiency of your team’s status reports, think about using PPP.

PPP Streamlines Communication

Progress, plans, problems is an approach to communication that enables you and your team members to share what you are working on in a friendly and efficient way. The three P’s stand for “progress, plans and problems.” This technique is used by companies like Skype, Ebay, Facebook, and Seedcamp to streamline communication channels between managers and co-workers.

Every week, people report their top 3-5 achievements, goals and challenges in an email memo that is easy to read. It saves time and it helps keep everyone on the same page. The template looks like this:

Progress: What were your three biggest accomplishments this week?
Plans: What are your top three priorities for next week?
Problems: What are three problems you are facing? Problems usually require the help of other people to solve.

It’s important to encourage your team members to give each other updates about their progress on assignments because it allows everyone to see the larger picture. These updates can happen daily, weekly or monthly, depending on your company’s needs.

The three P’s outlined above provide a de facto template to start from. Depending on what your company does, you might decide to add extra categories as you go along. The point is to keep everyone on the team informed and in sync, without wasting a lot of time with lengthy progress reports or meetings.

The Definitive Guide to Daily Standups

November 17, 2015 by Charlotte Dillon

When the business world seeks new productivity tools, it often turns its gaze to Silicon Valley, an industry famous for its ability to eliminate the cruft of the workday. But there’s one productivity tool that has its roots not in open-plan offices, but in military strategy boardrooms: the daily standup meeting.

The daily standup has its instructions in the title. It’s a daily meeting where participants stand. That’s it.

Ideally, the lack of chairs promotes a quick and effective meeting. If the conversation prompts a deeper discussion about a specific topic, it’s tabled for after the daily standup.

It’s a technique that American General William Pagonis used during the First Gulf War, where he served as director of Logistics. Each morning, he had 40 officers meet together in a conference room without a table or chairs. It minimized the need for pleasantries and unnecessary comments. Even military officers, it turns out, have a tendency to digress. Pagonis found that the format maximized productivity crucial to military success. Norman Schwarzkopf, in fact, salutes Pagonis as the “logistical wizard” of the Gulf War.

After hanging up is uniform, Pagonis brought this military precision to his corporate job as a Sears executive. He brought workers into a conference room sans chairs and had a quick run-down of the day. Under his leadership, Sears streamlined its business model, cutting delivery times in half. The standup, Pagonis says, was crucial to Sears’ success. When asked why the daily standup was so effective, he said, “When you sit down, a meeting goes for over an hour or an hour and a half, and you lose everybody. When people are standing, they talk faster or they say I don’t have anything to add.” It’s that simple.

The daily stand-up takes a lot of forms. Some offices do it once a week—others, twice a day. Some use chairs, some do it electronically. Some, as it turns out, are more successful than others. This guide looks at how and why daily standups are so effective, and the best way to implement one into your workday.

Want To Get More Done? Make Communication Harder

October 27, 2015 by Blake Thorne

Of all the problems the country faces, very few of them make their way to Oval Office.

Yes, there are many problems for the president to solve. There is a lot on his plate. But for every one problem the president is briefed on, there are hundreds — maybe thousands — that never make it to the West Wing. They are intercepted along the way, solved or deemed not critical enough for the Commander in Chief.

It’s hard to communicate with The President. It’s hard to get in touch with the President. Politicians campaign on the promise of addressing everyone’s concerns. But that’s not what they do in office, not even close. It would be impossible. The flood of information and data flying in would crash the whole operation.

So they make it hard to reach the president. Any problem that actually gets there has been vetted and analyzed by many layers underneath him. This happens on purpose. It makes things work. Communicating with the president is hard.

Maybe your organization should take the same approach. Maybe your open door policy is making it too easy for people to hijack people’s time. Maybe adding a little friction to communication could be exactly what you need.